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Event Details
GREAT Customer Service is REALLY the number one reason customers join and stay with companies. Organizations spend billions of dollars on sales training but not nearly enough on helping customer service staff and those employees who interact with customers. Employees who handle customers leave an impression during and after every interaction. What if these people were educated and provided with techniques to WOW the customer on every interaction? What would sales be like than?
Here are the main bullet points that will be covered during the live webinar as well as the follow up lessons to be sent via email:
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Why Customer Service impacts the bottom line
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Why you need to train everyone who interacts with the customer
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How to turn Customer Service personal to be great sales people easily
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How to up-sell and cross sell effortlessly without customers evening knowing it
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3 techniques guaranteed to deepen customer relationships
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An often overlooked video email service that can WOW any customer/client
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Why Customer Service provides the greatest source of differentiation from competition
Here is how the program works:
- On September 23rd, you will attend a live webinar teaching specific techniques and methods to Great Customer Service
- On September 27th, you will start receiving daily lessons to reinforce the webinar content as well as teach you to improve your Customer Service. The lessons will be sent Monday through Friday at 7:00 am (cst) for 21 straight days.
Why you need to attend:
- All day training events simply do not work, and this approach will keep the core techniques and strategies at the forefront of your mind without disrupting your day-to-day selling activities.
- The techniques taught in both the webinar and learning track lessons will reveal proven methods to successfully help improve sales with Customer Service strategies.
Special Notes:
- Each person must be enrolled individually for lessons must be sent to each individual.
- During the course of the lessons sent, content will be announced in your lessons asking for the best success using customer service practices. The winner will be awarded a very unique and special set of gifts.
Special Video Message on this event (click or copy into a browser):
http://salesprogress.faculte.com/bpb/NTA4MDYxNTA
Business coaching and adult education expert, Tim Hagen, has been in the consulting industry for more that 15 years. He specializes in employee coaching, social media practices, and training reinforcement. His Progress Coaching System and Coaching Generator technology have revolutionized the idea of effective training. His services focus on sustainable employee development and growth, leading to increased return on employee training investments in areas of selling and customer service.
Contact Information
Tim Hagen
Sales Progress LLC
262-240-1077
Tim@salesprogress.com
Hosted By
Sales Progress LLC
Sales Progress is not your typical sales and customer service training firm. We rarely do the typical all day workshop that most people find boring or not applicable to their needs. Sales Progress has created two approaches that help organizations tie training and actual performance together for real world results. Sales Progress has developed products that assist organizations in their pursuit of bottom line success:
1. Progress Coaching System™ - Is designed to help organizations develop employee performance against real world challenges to produce measurable performance and bottom line results.
2. The Coaching Generator System™ – this web-based tool is based upon a revolutionary concept called Work Integrated Training™. The system sends out customized bite size lessons that help reinforce a core topic on a continuous basis.
